Privacy Policy
Last Updated: May 30, 2018
Buena Vida Homes Privacy Policy
Welcome to Buena Vida Homes! We are located at Vista Cay Resort Orlando, FL 32819. Buena Vida Homes (“Company,” “we,” “us,” or “our”) has prepared this Privacy Policy to describe our practices regarding the Personal Information (as defined below) that we collect from users of our website, located at buenavidahomes.com (the “Website”) and through the use of certain third-party booking engines (the “Web Application”). The Website and Web Application together are collectively referred to as the “Services.” This Privacy Policy applies to your use of the Services but does not apply to any website, offering, product, or service of any third party company, even if such third party website links to our Services. We do not control any such third-party websites, offerings, products, or services, so please review those applicable privacy policies before deciding to provide any information. If you do not consent to any of the terms included in this Privacy Policy, please do not use the Services. PLEASE NOTE THAT THIS PRIVACY POLICY ONLY APPLIES TO USERS WHO ARE 13 YEARS OF AGE AND OVER. IF YOU ARE A USER UNDER THE AGE OF 13, PLEASE DO NOT VISIT OR USE THE SERVICES.
Website and Web Application
As a part of the Services, you may access and log in to the Web Application. The Web Application allows you to access certain features of the Services, including but not limited to features specific to booking and the vacation guides made available by Company from time to time. You may also share ideas, feedback, and other content and materials through your use of the Services. The Website provides users with the chance to learn more about Company and the ability to post their thoughts and comments to the Website blog.
How the Services Work
Our Services provide vacation-planning information, in addition to access to third-party reservation engines made available via the Web Application.
“Personal Information” means information that allows someone to identify or contact you, including your name, address, telephone number, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing. “Anonymous Information” means information that is not associated with or linked to your Personal Information and does not enable identification of or contact with individual persons.
Children
Protecting the privacy of children is very important to us. We do not collect or maintain Personal Information from people we actually know are under 13 years of age. If you are under 13 years of age, please do not use the Services.
California Privacy Rights
Subject to certain limits under California Civil Code § 1798.83, California residents may request certain information regarding our disclosure of information to third parties for their direct marketing purposes. To make such a request, please contact us as specified below.
A Note to Users Outside of the United States
Company is based in the U.S. If you are a non-U.S. user of the Services, by visiting the Website and/or using the Web Application, you acknowledge and agree that your Personal Information may be processed for the purposes identified in this Privacy Policy. In addition, your Personal Information may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of Personal Information may be less stringent than the laws in your country. By providing your information and agreeing to the terms of this Privacy Policy, you consent to such transfer.
Information We Collect
Personal Information
In general, the Personal Information we gather enables us to provide the Services to you and helps us learn more about the use of the Services. Specifically, we collect the following types of Personal Information:
Voluntary Information
We collect other types of Personal Information that you provide to us voluntarily, such as information that you provide directly to us in order to enable us to provide you with the Services. We may also receive requested information if you contact us via e-mail regarding support for the Website.
Bookings Made Online
When you make an online booking with us through the Services, your information is transmitted securely into our property management software. The property management software stores this information on our behalf for purposes of facilitating your reservation with us.
Usage/Account Information
We collect Personal Information that you submit to us voluntarily at registration and in the course of your use of the Website. To use our Services, we may require you to create an Account and we will collect your name, mailing/billing address, email address, phone number, and location information, where applicable.
Indexing/Third Parties
We may obtain information about you from third parties or through our indexing and analytics tools.
Communications
When you communicate with us by sending us an email, we will collect and store any information that is contained in your communications with us.
Information You Provide to Social Networking Sites
The Services may allow users to access social networking sites (SNS) to interact with friends and to share content. By connecting, you are allowing the Services to access your information in accordance with the SNS terms. You can disable such connections at any time in your account settings. The information we receive depends on your SNS privacy settings.
Location Information
If you have enabled location services on your phone, we may collect your location information to make a map available to recipients of your messages showing your location. If you do not want this information collected, you can disable location services on your phone.
Email Subscribe Forms
We may offer the opportunity to subscribe to our email list to keep you informed about our latest news, area information, specials, and promotions. By subscribing you are requesting follow-up information from us and agree that we will use your provided contact information for marketing purposes. You may unsubscribe at any time by following the unsubscribe instructions in those communications.
Anonymous Information
Information Collected by Our Servers
Our servers (which may be hosted by a third-party service provider) collect information such as browser type, operating system, Internet Protocol (IP) address, domain name, and the date/time of visits.
Log Files
We gather certain information automatically and store it in log files, including IP addresses, browser type, Internet service provider, referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, administer the Website, track users’ movements around the Website, and better tailor our Website to users’ needs.
Cookies
We use cookies to collect information and to provide you with a more personal and interactive experience. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them).
Pixel Tags
We may use pixel tags (also referred to as clear GIFs, web beacons, or web bugs) to track online movements of users, understand email engagement, and improve messaging. We do not tie the information gathered by pixel tags to Personal Information.
Collection of Data by Advertisers
We may use third parties to serve ads on the Services. Certain third parties may automatically collect information about your visits to this and other websites using cookies, pixel tags, or other technologies to deliver advertising targeted to your interests and to better understand usage. This policy does not apply to, and we are not responsible for, cookies or pixel tags in third-party ads. To learn more about interest-based advertising and your choices, visit aboutads.info/choices or networkadvertising.org.
Disclosure – Analytics
We may use third-party analytics services (including, but not limited to, Google Analytics) to help analyze how users use the Services. These services use cookies to collect information such as how often users visit pages of the Website and what features they use. We use this information to improve the Services.
Information Collected from You About Others
If you invite a third party to create an Account, we will collect your and the third party’s names and email addresses in order to send an email and follow up with the third party. You are responsible for obtaining any consents required by law to allow us to access and upload the third party’s names and email addresses. With your permission, we may access your address book and import your contacts’ details to facilitate connecting with friends. We do not store any passwords you provide as part of the contact import process.
How We Use Information
Personal Information
We use your Personal Information to:
- Identify you as a user in our system;
- Provide you with the online booking system made available via our property management system;
- Facilitate the creation of and administration of your Account;
- Allow you to communicate with other users of the Services;
- Provide you with the Services and complete your transactions;
- Provide you with customer support;
- Help understand your needs and tailor the features and content of the Services to you;
- Respond to and, as applicable, fulfill your requests, resolve disputes, and troubleshoot problems;
- Verify your compliance with your obligations in our Terms of Service;
- Send you administrative email notifications, such as security, or support and maintenance advisories;
- Send newsletters, surveys, offers, and other promotional materials for marketing purposes;
- Improve the quality and functionality of the Services;
- Share with our third-party software and service providers in order to facilitate our communications; and
- Communicate with you about the Services.
We may also use your Personal Information to create Anonymous Information records by excluding information that makes the information personally identifiable to you.
Anonymous Information
We use Anonymous Information to analyze trends, administer and improve the Services, gather demographic information about our user base as a whole, and better tailor the Services to our users’ needs. We reserve the right to use Anonymous Information for any purpose and to disclose it publicly without restriction.
How We Disclose Information
Personal Information
We may disclose Personal Information as follows:
- Third Parties Designated by You. When you use the Services, the Personal Information you provide will be shared with the third parties that you authorize to receive such information.
- Third-Party Partners & Property Management Software. We will share the information you provide through the Services to make an online booking with the third party that provides our property management software. This information, including your contact information, stay dates, and any other information that you share with us via the property management system, may be used for future marketing purposes and as necessary to facilitate current and future bookings.
- Third-Party Service Providers. We may share your Personal Information with our third-party service providers who provide services such as data analytics, website hosting, payment processing, information technology, customer service, email delivery, auditing, and other services.
- Social Networking Sites. Some Services may enable you to post content to SNS. If you choose to do this, we will provide information to such SNS in accordance with your elections. You are solely responsible for your use of those websites and should review their terms and privacy policies.
- Public Profile. Certain portions of the information you provide may be displayed in your profile if you choose to make it public. Content you post through the Services may be displayed publicly and further distributed to a wider audience through third-party sites and services. Do not include Personal Information in public posts.
- Affiliates. We may share some or all of your Personal Information with our parent company, subsidiaries, joint ventures, or other companies under common control (“Affiliates”), in which case we will require our Affiliates to honor this Privacy Policy.
- Corporate Restructuring. We may share Personal Information in connection with or during negotiation of any merger, financing, acquisition, dissolution, or similar transaction, including in the event of insolvency, bankruptcy, or receivership.
- Other Disclosures. Regardless of choices you make regarding your Personal Information, we may disclose Personal Information if we believe in good faith that such disclosure is necessary to resolve disputes, investigate problems, or enforce our terms; comply with laws or respond to government requests; protect and defend our rights or property or those of you or third parties; and investigate or assist in preventing any violation of law or our policies.
Your Choices Regarding Your Information
- Email Communications. You can manage the frequency and/or opt out of marketing emails by changing your settings in your Account and/or following the unsubscribe instructions in those emails. We may still send you non-marketing emails related to your Account.
- Cookies. You can configure your browser to stop accepting cookies or to prompt you before accepting a cookie. If you do not accept cookies, you may not be able to use all portions or functionality of the Services.
- De-Linking SNS. You may de-link your SNS account in your account settings and manage the sharing of certain Personal Data through the SNS privacy settings.
- Changing or Deleting Your Personal Information. You may review, change, update, correct, or delete Personal Information in your Account by logging into your Account or contacting us. If you completely delete all of your Personal Information, your account may become deactivated, although your profile and any associated content may remain unless you have deleted them. We may retain an archived copy of your records as required by law or for legitimate business purposes.
- Applications. You can stop all collection of information by the Web Application by no longer using or accessing it. You may use the standard uninstall processes as available on your device or via the applicable marketplace. You may opt out from further allowing us to access your location data at any time.
Feedback
If you provide feedback to us, we may use and disclose such feedback in accordance with our Terms of Service, provided we do not associate such feedback with your Personal Information. We may publish user feedback from time to time, and we will obtain your consent prior to posting any feedback that is associated with your Personal Information.
Information Disclosed to Third Parties
This Privacy Policy addresses only our use and disclosure of information we collect from and/or about you on the Website. If you disclose information to others or authorize us to do the same under this Privacy Policy, the use and disclosure restrictions contained in this Privacy Policy will not apply to any third party. We do not control the privacy policies of third parties.
Web Application & Services, Specifically
We may collect non-personal information from your mobile device if you access our Services from your mobile device, such as your geographic location, how you use the Services, and information about the type of device you use. In the event the Services crash on your mobile device, we will receive information about your mobile device model, software version, and device carrier to help identify and fix bugs and improve performance. This information is aggregated and is not traceable to or used to identify any individual.
How We Respond to Do Not Track Signals
We do not currently respond to “do not track” signals or other mechanisms that might enable consumers to opt out of tracking on the Website.
International Data Transfers
Data Protection Officer
To communicate with our Data Protection Officer, please email info@buenavidahomes.com.
Identifying the Data Controller and Processor
Data protection law in certain jurisdictions differentiates between the “controller” and “processor” of information. In general, you are the controller of all data and information submitted through the Services, including all Personal Information. In general, Company is the processor of all such data and information, including Personal Information, and the controller of all other information made available through the Services. Company may provide the Services in different parts of the world but is established in and operates out of the United States of America.
Your Rights
Users located in certain countries, including the European Economic Area, have statutory rights in relation to their personal data. Subject to any exemption provided by law, you may have the right to request access to information, as well as to seek to update, delete, or correct such information. If you are unable to locate or use the applicable settings, please contact us for additional assistance. Company may also process Personal Information for direct marketing purposes and you have a right to object to such use at any time.
Information Choices and Changes; Data Protection Authority
You can prevent the further collection or use of your personal information by terminating your use of the Services. Our marketing emails explain how to opt out. If you opt out, we may still send you non-marketing emails about your accounts and our business dealings with you. You may send requests about your personal information to our contact information below to change contact choices, opt out of our sharing of your personal information with others, and review, update, correct, or delete your personal information. We may retain an archived copy of your records as required by law or for legitimate business purposes.
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date above. We may also send an email with a link to the updated Privacy Policy to the email address we have on file for you. You should consult this Privacy Policy regularly for any changes.
Contacting Company
We are here to help answer any questions you have about the Services and how we use your Personal Information. If you have any questions, concerns, or complaints about our Privacy Policy or our data collection or processing practices, or if you want to report any security violations to us, please contact us at:
Phone: +1 (407) 956-4355
Email: info@buenavidahomes.com
Address: 9924 Universal Blvd #224 APT 322, Orlando, FL 32819, United States